We’re Here to Help

Welcome to the Rehmantrends Help Center. We know you might have questions about your shopping experience, and we have gathered the most common ones here to assist you quickly. If you can’t find the answer you are looking for, our team is just a message away on WhatsApp!“

 

Getting Started

  • How do I create an account? Click on ‘Sign Up’ and enter your email and a password.

  • How can I browse your latest collection?Simply visit Our website and Categories  page to see all available items.

  • Is my personal information secure? Yes, we use standard encryption to protect your data

  • What is the process to place an order? Add items to your cart, go to checkout, and fill in your details.

  • Can I modify my order? Yes, please contact us on WhatsApp as soon as possible.

  • How do I know if my order is confirmed? You will receive a confirmation message on WhatsApp or email.

  • What payment options are available? We accept JazzCash, Raast, and bank transfers.

  • How do I pay using JazzCash?   If you are jazzcash user then you send us money by our other payment option by Direct Bank Transfer option in your Jazzcash App.And send payment receipt screenshot to our whatsapp with Order Number for your Order Confirmation. 

  • Is it safe to pay via Raast ID?  Yes, Raast is a secure and government-regulated payment system.

  • What is the estimated delivery time? Usually 3 to 5 business days.

  • How can I track my shipment? We will share the tracking link with you once it is dispatched. And your should check your Order status by you login Dashboard.

  • Do you provide nationwide delivery? Yes, we deliver across Pakistan.

  • Are there any additional shipping charges? Yes, shipping is calculated based on your delivery address.

  • How are shipping costs calculated? It depends on your city and the weight of the items.

  • Do you offer free shipping? Please check our current promotions on the home page.

  • What is your return policy? We do not accept returns for damaged or wrong items.

  • How can I request an exchange? Contact us on WhatsApp within 2 days of delivery.

  • Is there a time limit for returning? Yes, please report issues within 48 hours of receiving the parcel.

  • How do I request a refund? Message us on WhatsApp with your order number.

  • How long does the refund process take? It usually takes 5 to 7 working days.

  • To which account will the refund be issued? We will refund it to your original payment method.

  • Where can I find the size guide? It is available on each product page.

  • Are the photos representative of the item? Yes, we show real photos of our products.

  • How do I pick the correct size? Use a measuring tape and compare it with our size chart.

  • Can I place an order via WhatsApp? Yes, just send us the product name and your address.

  • What are your support hours? We are always available daily.

  • How fast do you reply? We usually reply within a few minutes.

  • How can I reset my password? Click ‘Forgot Password’ on the login page.

  • Where can I view my order history? Log into ‘My Account’ to see your past orders.

  • How do I update my shipping address? You can update it in your profile settings or tell us during checkout.

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